Paint Replacement Policy

At paintwoola, we are dedicated to ensuring that our customers have a positive experience with our oil painting kits. To address any issues related to dried-out paint, we have implemented the following Paint Replacement Policy:

1. Dried-out Paint within Six Months: If customers encounter dried-out paint within six months of receiving their oil painting kit, we will promptly provide a free replacement for the affected paint. Simply contact our customer support team at support@paintwoola.com with your order number and clear images of the dried-out paint, and we will process your replacement.
2. Paint Replenishment after Six Months: For customers who have received their oil painting kit for more than six months and require additional paint, we offer the option to purchase extra paint through our website. The extra paint is available for purchase at the following link: https://www.paintwoola.com/products/extra-paint
3. Pricing for Additional Paint:
   • Individual Paint Tube: USD 0.7 per tube
   • Complete Set of Paints: USD 14.95
   • Shipping Fees: USD 4.95 (applies separately)
4. Ordering Process: To order additional paint, simply visit the provided link and select the desired quantity and type of paint. Add the items to your cart and proceed to checkout. Ensure that you provide accurate shipping information to facilitate a smooth delivery process.
5. Customer Support: If you encounter any issues during the ordering process or have questions about our products, feel free to reach out to our dedicated customer support team at support@paintwoola.com. We are here to assist you and address any concerns you may have.
6. Our Commitment: We are committed to delivering high-quality products and ensuring that our customers are satisfied with their purchase. If you experience any challenges or have feedback, please let us know. Your satisfaction is our priority.

Thank you for choosing paintwoola. We appreciate your trust in our products and look forward to providing you with an excellent painting experience.

Sincerely, paintwoola