Frequently Asked Questions
Here Are Answers To The Most Common Queries We Get From Our Customers. If You Can’t Find What You Need Here, Get In Touch Via Email At [email protected].
At PaintWoola, The Health And Happiness Of Our Customers Are Our Top Priority. Please Know That We Are Taking The Threat Posed By COVID-19 Very Seriously And Have Precautions In Place To Protect You.
COVID 19 Update
We Are Closely Monitoring The Advice From Centres For Disease Control (CDC) And The World Health Organization (WHO). We Are Continuously Updating Our Company Policies To Ensure The Welfare Of Our Staff And Customers.
Our Factories And Warehouses Remain Fully Operational. We Are Working Hard To Minimize The Impact Of This Crisis On Our Customers. Still, There Is A Possibility That We Will Encounter Delays Or Disruptions In The Availability Of Stock And Shipping. We’ll Try To Work Through The Best Way Of Handling This Unprecedented Situation.
About Our Painting Kit
We are using acrylic paints
You do not have to prime your canvas for acrylic paint. Some of our customers use clear gesso but this is optional.
Shipping and Delivery
Our main office is in Hong Kong, and we manufacture and ship directly from our warehouse in Shenzhen.
Paintwoola Gives You Free International Shipping For All Orders.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email and the link to track your order.
Or, you can track the status of your order from your “order history” section on your account page on the website.
We Ship Worldwide Using Premium Shipping, Which Reaches Most Customers Within 10 To 15 Business Days. You Get A Tracking Number And Free Insurance With Every Order. But You May Meet Delays Due To The COVID Restriction.
If You’re Out When Your Package Is Delivered, Your Mail Person Will Find A Safe Place To Leave Your Parcel Or Will Take It To The Nearest Post Office. They Will Leave A Card Explaining How You Can Collect Your Parcel.
Orders Will Be Held At Your Nearest Post Office For 10 Working Days Before Being Returned To Us.
Don’t Forget To Take The Delivery Notification (Collection Card, SMS, Email) And Some Photo ID Registered To Your Delivery Address When You Collect Your Order In Person.
We can only change orders that have not been processed for shipping yet.
Please reach out to support by submitting your request via the “contact us” form to make changes to your order.
If you wish to cancel your order, you can send an email or call customer support.
Once you have placed your order, you will not be able to modify the website.
Don’t hesitate to contact our customer support team through the ‘contact us form for any modification of the order.
Once your order has been shipped, you will receive an email or a Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
If your order has not been shipped yet, then we can deliver it to a different address as you requested. You can contact us through the ‘contact us form to know further.
Security and Payment
Your Purchase Will Show Up On Your Statement Simply As ‘paintwoola.’
Prices On Our Website are In U.S Dollars. All Charges Are Made In U.S. Dollars.
Yes, It Is Completely Safe To Shop At PaintWoola With Your Credit Or Debit Card.
When You Click The ‘Proceed To Checkout Button, You Enter The Secure Section Of The Website. We Promise To Keep Your Name, Address, Credit Card Details, And Any Other Personal Information You Give To Us Completely Secure.
We Use Encrypted SSL Security To Ensure That Your Credit Card Information Is 100% Protected. Our Secure Server Encrypts All Your Personal Information (Including Credit Or Debit Card Numbers Name And Address) Before It Is Sent To Us. Your Card Details Are Presented Directly To Our Bank For Clearance.
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
Return & Exchange
Yes, we do accept returns subject to fulfillment of the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 30 days of delivery.
Please reach out to support by submitting your request via the “contact us” form to request a return. A member of our support staff shall respond as soon as possible.
Yes, We’ll pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper. This period includes the transit time for us to accept your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (1 – 3 business days). However, in many cases, you will receive a refund more quickly.
Please reach out to support by submitting your request via the “contact” us” form to request a return. A member of our support staff shall respond as soon as possible.